[Skip to Content]

Watch our latest TV advert

Loading the player ...

Customer Charter

Customer Charter

These are the principles behind everything we do on your behalf:

We will endeavour at all times to provide you with excellent service in the management of your claim by:

  • Dealing with you openly and honestly
  • Supporting you fully through the claims management process
  • Providing a fast and efficient service
  • Giving you the benefit of our legal, claims management and financial experience
  • Providing a comprehensive complaints procedure (although we hope you won't need to use it)
  • Dealing firmly with lenders which have mis-sold PPI to obtain the best possible settlement for you.

PPI Claimline Limited © 2014 is regulated by the Claims Management Regulator in respect of regulated claims management activities (registered number: CRM 19115). Its registration is recorded on the website www.justice.gov.uk/claims-regulation

* We reserve the right to charge a cancellation fee if you chose to cancel your agreement or we establish that you have already instructed a claim company to act on your behalf after 14 days of instructing us, instructing means signing and returning the paperwork. Please refer to our terms of business.