These are the principles behind everything we do on your behalf:
We will endeavour at all times to provide you with excellent service in the management of your claim by:
- Dealing with you openly and honestly
- Supporting you fully through the claims management process
- Providing a fast and efficient service
- Giving you the benefit of our legal, claims management and financial experience
- Providing a comprehensive complaints procedure (although we hope you won't need to use it)
- Dealing firmly with lenders which have mis-sold PPI to obtain the best possible settlement for you.