How long will it take?

The sooner you start the process by contacting us, the sooner you'll receive your cash refund. Once we have your loan documents, we can put in your claim. Your lender will then have eight weeks to respond.

Who will be handling my claim?

You'll be assigned a dedicated claims handler, who has been trained to ensure that they have the right knowledge and expertise to handle your case, meaning you're in safe hands from start to finish.

Who is PPI Claimline?

Our service is provided by National Accident Helpline, an established company led by financial and legal professionals. You can read more about National Accident Helpline on our About Us page.

Are you regulated by the MOJ (Ministry of Justice)?

Yes. All claims management companies should be regulated, but beware, this doesn't mean they always are. Always check for an MOJ number. Ours is: CRM19115

Will my case be successful?

We are always up front with our customers, and we can never fully guarantee that yours will be successful. However, because we believe your claim has a good chance at success, we work for you on a no win no fee basis and we don't take any upfront fees whatsoever.

I don’t have my loan documents - am I still eligible for a refund?

You shouldn't worry if you do not have them as we can request them, on your behalf, from the lender. This is a service we provide at no extra charge.

How much will I get?

We'll make a claim for all of the money you have paid to date, plus interest, in cash. As well as that, if your loan is ongoing, your monthly repayments will be reduced by the amount that you pay for the insurance.

How much will it cost me?

We work on a No Win No Fee basis, and if we don't win your case there  is nothing to pay. We have no hidden charges or upfront costs. You can expect to pay 25% +VAT of the cash we win for you. Unlike most of our competitors, we do not charge any fee on the money you save in the future by not having to pay your PPI. Unlike these companies, we will never leave you out of pocket.

What if my loan is already repaid?

It doesn't matter if your loan has already been repaid - it simply means that you will receive all of the compensation in cash.

What happens if I’m in arrears?

If your account is in arrears, it's likely that any refund you receive from a claim would be used towards paying off those arrears. Your arrears would be reduced, however, you may not receive any cash, and unfortunately this may put you in difficulties with paying our fee. We do not want to put anyone into financial difficulty and therefore at this time do not process loans that are in arrears.

However, you should consider whether you have any loans that you have repaid. We could process these, giving you the cash to clear the arrears on your current loan, and then we could work on that one, too.

Is it worth me making a claim?

Absolutely. Even if you're unsure, we strongly recommend contacting us to find out. Our average refund is over £3,000, and by calling us today you can find out whether you are entitled to a similar amount.